One of the international standards for preventing illegal activity is customer due diligence (KYC). According to KYC, True Flip establishes its own verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

The purpose of this AML & KYC Policy or Policy on The Prevention of Laundering Proceeds of Crime and Financing of Terrorism and Know your Customer procedures is:

It is the policy of the Company to prohibit and actively prevent money laundering and any activity that facilitates money laundering or the financing of terrorist or any other criminal activities. Company is committed to comply with applicable requirements and regulations. The Company’s AML/CFT/KYC Policy, relevant procedures and internal controls will be reviewed and updated on a regular basis to ensure appropriate policies, procedures and internal controls are in place to account for both changes in regulations and changes in our business.

All Users of True Flip.com Website ensure by accepting this Policy and Terms & Conditions at least the following:

a) The User has completed the registration form truthfully and correctly.

b) The User is not an individual under 18 years old or other legal age of majority in User's jurisdiction.

с) The User has registered personally and not on the behalf of someone else.

d) The User uses the account for personal use and has no commercial intentions.

e) The User has no knowledge about any bet result of the underlying bet before placing it.

f) The User does not have multiple accounts on trueflip.com website.

g) The User has read and accepted this Policy.

h) The User cannot sell, transfer, assign and/or acquire by any other means the accounts to/from other Users.

i) The User assures that he/she won’t use his/her account to transfer funds amongst his/her accounts

Both international and local regulations require True Flip to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.

One of the international standards for preventing illegal activity is customer due diligence (KYC). According to KYC, True Flip hereby establishes its verification procedures within the standards of anti-money laundering and “Know Your Customer” frameworks.

Verification procedures consists of 2 steps:

a) Initial identification

Players are required to complete the registration process in order to perform any deposits or withdrawals.

During the registration process, the following information is required to complete the registration:

The system will not allow players under 18 years of age to register or deposit.

True Flip reserves the right to collect the passport/ID card from the end user in case of deposits lower EUR 2000 when the user requests to withdraw the funds irrespective of the amount of such withdrawal.

b) Additional verification procedure

True Flip identity verification procedure requires the User to provide True Flip with reliable, independent source documents, data or information (e.g., national ID, international passport, driving license, bank statement, utility bill)

The value of cumulative transactions will be calculated on a daily basis, taking into account all deposits/withdrawals effected by User since the establishment of the business relationship.

True Flip can conduct the verification process by obtaining player’s information or documents for the KYC procedure from reliable sources such as banks or payment systems, such as Trustly Pay’n’Play service.

Please note that True Flip can request you to undergo additional verification procedure under the present Policy before your first deposit that is lower than 2000 euros or its equivalent if such requirement is essential for processing payments through certain payment providers/institutions/banks.

We also acknowledge you that in view of the latest AML requirements targeted anonymous purchases and exchanges including virtual currencies and prepaid cards, the monthly transaction limit on prepaid cards was gone down to €150 to combat their use in criminal transactions and terrorist financing. It means that cards with higher limits shall undergo additional verification procedure and AML check in accordance with this Policy.

True Flip also sets up a turnover limit of 50 000 EUR per month for additional verification procedure or EDD (Enhanced Due Diligence). We conduct aforementioned checks for every User and in any cases as soon as the User's turnover per month reaches 50k EUR.

During additional verification procedure an individual User provides the following identification information to True Flip:

c) Verification ad hoc

True Flip reserves the right to request up-to-date documents from the Users, even though they have passed identity verification in the past in suspicious cases or if the User can be considered as a High or Medium Risk User or/and originates from the high risk third-party countries which defined by European Commission as "jurisdictions having strategic deficiencies in their regime on anti-money laundering and countering terrorist financing” (in order to see the list, please follow the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02016R1675-20201001, https://ec.europa.eu/commission/presscorner/detail/en/IP_19_781)

With regard to High and Medium Risk Users or/and if there’s strong grounds to believe that there’s risk of commitment of fraud, money-laundering or any abuse on the part of the User True Flipcan request the User to provide (by email or via chart, not automatically) with another high-resolution electronic copy of a clearly dated document verifying his/her identification details (this document must be different from the document already obtained for the purposes of fulfilling the requirement of additional verification and shall contain the following User’s data:

1.Official full name;

2.Place and date of birth;

3.Permanent residential address;

4.Identify reference number, where available, and

5.Nationality

The User is obliged to collaborate with regard to the AML/ KYC check and to provide any information and document deemed necessary by True Flip.

During additional verification procedure and ad hoc check, the User cannot withdraw his/her funds until he/she provides all necessary documents. In case the User does not provide the documents in the requested form and any other information requested within 30 days from the day of request to satisfy the AML/KYC check, True Flip may deny the User’s withdrawal or “freeze” the account of the User for playing (in case of KYC check during depositing) until such document or information is provided.

True Flip will make all reasonable efforts to prevent players from restricted countries mentioned at p. 2.5 of Terms & Conditions to reach the games.

In case the automatic procedures fail, True Flip shall contact the User by email or other means to obtain the information and documents needed. In case the User does not provide the documents in the requested form and any other information requested within 30 days from the day of request to satisfy the AML/KYC check, True Flip may deny the User’s withdrawal or “freeze” the account of the User for playing (in case of KYC check during depositing) until such document or information is provided.

User’s identification information will be collected, stored, shared and protected strictly in accordance with the True Flip Privacy Policy and related regulations including European Data Protection Regulations.

True Flip uses outside services to carry out KYC check and comply with legislative rules and standards of such procedure. For such purposes there’s a written agreement with SUM AND SUBSTANCE LTD to carry out KYC check of the Users on its part as a processor of personal data of its Users.

SUM AND SUBSTANCE LTD as well as True Flip guarantees that all personal data of the Users received during KYC check of such Users are kept safely and securely and can be processed only in compliance with rules of GDPR and Privacy Policy.

True Flip or partners on behalf of True Flip (third party providers) check all users during KYC process against following sanctions list (it can be changed without additional notifications):

Company must undertake following additional due diligence measures while establishing and maintaining correspondent relationships with partners or contractors:

True Flip declares that it is unlawful to deposit money from ill-gotten means and fraud will not be tolerated. Any suspicious activity will be investigated and knowing our customer is of vital importance, all strategies implemented to identify our customer are aimed at ensuring a level playing field and maximum fraud prevention.

True Flip undertakes to cooperate with competent authorities and organizations to enable its compliance with recent EU Regulation (including, but not limited to AML Directive 4 and AML Directive 5).

All transactions shall be checked in order to prevent money laundering. True Flip shall report any suspicious transactions to the relevant competent authorities in Malta. If True Flip becomes aware of any suspicious activity relating to any of the Games of the Website, True Flip must report this to the Authority immediately. True Flip may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.

True Flip’s obligations towards responsible gaming and AML legislation trump commercial conditions.

a) The User showing unusual apprehension or reservations about True Flip’s anti-money laundering policies.

b) The User’s interest in conducting financial transactions which are contrary to good business sense or are inconsistent with the User’s business policy.

c) The User failing to provide the proof of legitimate sources for their funds.

d) The User providing false information regarding the source of their funds.

e) The User having a history of being the subject of news that is indicative of civil or criminal violations.

f) The User seems to be acting as a ‘front man’ for an unrevealed person or business, and does not satisfactorily respond to requests for identifying this person or business.

g) The User not able to easily describe the nature of his/her activities.

h) The User maintains multiple accounts and conducts an unusually high number of inter-account or 3rd party transactions.

i) The User’s previously usually inactive account starts receiving a surge of wire activity

j) User deposits considerable amounts during a single session by means of multiple prepaid cards

k) User makes small wagers even though he has significant amounts deposited, followed by a request to withdraw well in excess of any winnings

l) User makes frequent deposits and withdrawal requests without any reasonable explanation

m) User enquires about the possibility of moving funds between accounts belonging to the same gaming group

n) User carries out transactions which seem to be disproportionate to his/her wealth, known income or financial situation

o) User seeks to transfer funds to the account of another customer or to a bank account held in the name of a third party

p) User displays suspicious behaviour in playing games that are considered as high risk.

q) Client participates in any type of collusion with other Users;

r) Client developed and used strategies aimed at obtaining unfair winnings;

s) Client committed fraudulent actions against True Flip or its payment providers;

t) Client used third party software or analysis systems;

u) Client was engaged in creating of two or more accounts, using unfair external factors or influences.

The above list is by no means an exhaustive list. True Flip monitors its User and account activity in light of several other red flags and takes appropriate measures to prevent money- laundering.

The Money-Laundering Officer (MLRO) is the person, duly authorized by True Flip, whose duties are to ensure the effective implementation and enforcement of the AML/KYC Policy. It is the MLRO’s responsibility to supervise all aspects of True Flip anti-money laundering and counter-terrorist financing, including but not limited to:

The Money-Laundering Officer is entitled to interact with law enforcement, which are involved in prevention of money laundering, terrorist financing and other illegal activity.